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Guest House/Apartment Manager

Strong sales and marketing mindset Excellent communication and interpersonal skills Well-organized with attention to detail Ability to work independently and meet performance targets Proficient with booking platforms (e.g. Airbnb Booking.com) WhatsApp and spreadsheets Tech-savvy with basic knowledge of hospitality systems (POS PMS) Strong problem-solving and guest relations skills
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Requirements


  • Minimum of OND/HND/BSc in Hospitality, Business, or related fields

  • Minimum of 2 years’ experience in hospitality or serviced apartment management

  • Must be results-oriented with a proven ability to hit sales targets

  • Flexible availability, including weekends and holidays

  • Must reside close to the property or be available on-call

  • Strong understanding of short-let hospitality trends.

Description


We are hiring a proactive and results-driven Guesthouse & Apartment Manager to oversee the smooth running and commercial success of our hospitality properties. The primary responsibility is to drive sales, increase occupancy rates, and deliver a top-tier guest experience. The ideal candidate is a go-getter with a strong sense of hospitality, sales flair, and excellent customer service skills.

Key Responsibilities

  • Drive bookings and consistently improve occupancy rates through strategic marketing and relationship management.

  • Actively promote the property on booking platforms, WhatsApp, and social media.

  • Upsell catering, experiences, and services to in-house guests and external clients.

  • Handle guest check-ins/check-outs, resolve issues promptly, and ensure a memorable stay.

  • Maintain high standards of cleanliness, aesthetics, and comfort across all rooms and shared areas.

  • Oversee housekeeping and support staff, ensuring daily operations run smoothly.

  • Maintain records of bookings, income, expenses, and guest feedback.

  • Generate weekly performance reports on occupancy, sales, and targets achieved.

  • Collaborate with the larger hospitality team to maximize profitability.