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Hotel & Business Development Manager

Strong leadership team-building and organizational skills Excellent communication negotiation and interpersonal skills Proactive sales and marketing mindset Good understanding of hospitality software digital tools and booking platforms Ability to think strategically and execute tactically Exceptional problem-solving and customer service abilities Strong visual and aesthetic sensitivity to maintain brand standards Knowledge of the Port Harcourt hospitality and business landscape is a plus
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Requirements

  • BSc/HND in Hospitality Management, Business Administration, Marketing, or related field

  • Minimum 5 - 10 years of experience in hotel management, sales, or business development

  • Proven track record in increasing hotel revenue, partnerships, or client retention

  • Must be tech-savvy and comfortable using CRM tools, WhatsApp Business, email, and social platforms

  • Willing to work evenings, weekends, and public holidays when necessary

  • Must reside in or near Port Harcourt


Description


We are seeking a highly motivated, strategic, and results-driven Hotel & Business Development Manager to lead the operations and growth of The Crib Lifestyle Hotel, a boutique hospitality experience that fuses art, food, and culture. This hybrid role combines hotel management with business development to increase occupancy rates, enhance brand visibility, and unlock new revenue streams.

You will oversee day-to-day hotel operations while actively developing partnerships, events, and marketing strategies that drive bookings, corporate engagements, and guest satisfaction.

Key Responsibilities

🏨 Hotel Operations

  • Oversee all front office, housekeeping, room service, and guest services operations

  • Lead, train, and manage hotel staff to ensure exceptional service delivery

  • Ensure smooth check-ins/check-outs and handle guest inquiries or complaints

  • Maintain the highest standards of cleanliness, presentation, and ambiance

  • Monitor budgets, track expenses, and ensure cost-effective operations

  • Coordinate room service and event catering with The Crib Foods team

  • Ensure compliance with safety, hygiene, and regulatory requirements

💼 Business Development

  • Develop and implement strategies to grow occupancy rates and overall revenue

  • Identify and pursue partnership opportunities with businesses, event planners, and vendors

  • Create and promote custom hotel packages (corporate stays, weekend escapes, etc.)

  • Drive sales through social media, WhatsApp, email marketing, and booking platforms

  • Plan and host hotel-based events to attract guests and drive brand visibility

  • Build corporate relationships to secure bookings for meetings, retreats, and accommodation

  • Prepare weekly reports on bookings, revenue performance, and business leads